21PC Privacy Policy

Effective Date: 29 October 2025
Website: https://21pc.com
Contact: michael@21pc.com

1. Introduction

21PC (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK and EU data protection law (GDPR and the UK Data Protection Act 2018).

By using this website or submitting your details through a contact form, you agree to the practices described in this policy.

2. Information We Collect

We collect limited personal data necessary to communicate and provide our services. This may include:

  • Name
  • Email address
  • Company name (optional)
  • Any information you provide voluntarily via our contact or enquiry forms.

We do not collect payment information or sensitive personal data through this site.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide requested information or quotations.
  • Deliver agreed-upon services and ongoing support.
  • Maintain internal records and improve our website and communication.
  • Comply with legal obligations or resolve disputes if necessary.

We do not sell, rent, or share your data with third parties for marketing purposes.

4. Data Storage & Security

Your data is stored securely using reputable cloud and email service providers with GDPR-compliant safeguards.
We take reasonable measures to protect personal information from unauthorised access, alteration, or disclosure.

Data is retained only as long as necessary for the purposes outlined above or as required by law.

5. Cookies

21PC.com uses minimal cookies essential for site functionality and analytics.
You can manage or disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for us to contact you at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, email us at michael@21pc.com.

7. Third-Party Links

Our website may include links to partner or client websites.
We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before providing any personal data.

8. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available at 21pc.com/privacy.

9. Contact Information

If you have any questions about this policy or how we handle your data, please contact:
📧 contact@21pc.com
🌐 https://21pc.com

21PC Terms of Service

Effective Date: 29 October 2025
Website: https://21pc.com
Contact: michael@21pc.com

1. Introduction

These Terms of Service (“Terms”) govern your use of this website and any products, hosting, or consultancy services provided by 21PC (“we”, “us”, or “our”).
By using our website, engaging our services, or communicating with us, you agree to these Terms.

2. About 21PC

21PC is an independent digital consultancy specialising in website design, hosting, and brand strategy.
All work is carried out by or under the direction of Michael Bosworth, trading as 21PC (Personal Creativity for the 21st Century).

3. Scope of Services

We provide a range of digital services including:

  • Website design and development
  • Hosting setup and management
  • Brand and identity consultancy
  • E-commerce logistics and digital strategy support

Service details, costs, and timelines will always be agreed upon in writing before any project begins.

4. Use of This Website

You agree to use this website responsibly and lawfully.
You may not:

  • Copy or reproduce site content without permission.
  • Attempt to gain unauthorised access to our systems or hosting servers.
  • Misuse forms or contact features to send spam or malicious content.

We reserve the right to restrict access or remove content at any time if misuse is suspected.

5. Project Terms

a. Quotations & Proposals

Quotes are valid for 30 days from the date of issue. A written acceptance or deposit payment confirms your booking.

b. Payments

Payment schedules are agreed individually. Hosting fees and domain renewals must be paid in full before renewal dates to avoid service interruption.

c. Revisions & Approvals

Each project includes a defined number of design or content revisions. Additional changes outside scope may incur extra fees.

d. Content Ownership

You retain ownership of all text, images, and materials you supply.
21PC retains ownership of design, code, or proprietary systems until final payment is received, at which point ownership is transferred to the client (unless otherwise agreed).

6. Hosting & Domains

If you choose to host your website through 21PC, we manage hosting via trusted third-party providers.
We are not liable for downtime, data loss, or technical failures caused by those providers, but we will always act promptly to restore service or liaise with them on your behalf.

Clients are responsible for ensuring payment and renewal of their hosting and domain plans.

7. Confidentiality

All information shared during consultancy or project work is treated as confidential and will not be shared with third parties without your consent, except as required by law.

8. Liability

While every effort is made to ensure accuracy and performance, 21PC accepts no liability for:

  • Loss of data, revenue, or reputation resulting from use of our services.
  • Errors in content or third-party integrations supplied by the client.
  • External platform changes (e.g., WordPress, payment gateways, or browsers) that affect performance.

Our total liability shall not exceed the total fees paid for the relevant service.

9. Data Protection

We comply fully with the UK GDPR and Data Protection Act 2018.
See our Privacy Policy for details on how personal data is handled.

10. Termination

Either party may terminate a project or ongoing hosting agreement with 30 days’ written notice.
Outstanding fees for completed work or time spent will remain payable.

11. External Links

Our website may link to partner or client sites.
We are not responsible for the content, accuracy, or privacy practices of external websites.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be resolved under the jurisdiction of the UK courts.

13. Contact

For any questions about these Terms or our services, contact:
📧 contact@21pc.com
🌐 https://21pc.com